Scope of application

studio knot GmbH operates a creative workshop whose purpose is the manufacture and sale of handmade design objects, textile products and individual commissioned works and custom-made items. In addition, services are offered in the areas of consulting, design and instruction for the manufacture of various design objects. The range of services includes, but is not limited to, courses in tufting, repair and upcycling. The company's business also includes the import and trade of goods, in particular textile products and creative materials, both in-store and online, as well as related, licence-free transactions that serve the company's purpose, including participation in other companies and the development, acquisition, management and exploitation of rights and licences.

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These general terms and conditions (hereinafter ‘GTC’) between studio knot GmbH (hereinafter “Provider”) and its customers (hereinafter generically ‘Customer’) apply to contracts concluded via the website wwww.studio-knot.de. 

These GTC apply in particular to:

The sale of goods and products via the Provider's online shop, including:

Handcrafted, tufted products (carpets, mirror frames, wall hangings and more)

Other self-made design objects

Commissioned work

Creative materials and tools (such as wool, tufting fabrics, etc.)

Vouchers for products and workshops

The implementation of all workshops and group events such as team events, bachelorette parties, birthdays, etc. 

Events for which the provider is booked as an external service provider (e.g. trade fairs, birthdays, etc.) that take place outside the provider's usual business premises. The customer's own terms and conditions are hereby rejected, unless otherwise agreed in writing.

Customers within the meaning of the General Terms and Conditions are any natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

In addition, the statutory provisions apply unless otherwise agreed.

Changes to these General Terms and Conditions will be notified to the customer in writing. They are deemed to have been approved if the customer does not object in writing. The customer must send the objection to the seller within 2 weeks of notification of the changes.

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Contractual partner
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The contract is concluded with studio knot GmbH, owner Nora Sproten. All contracts are available exclusively in German and are legally binding.

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Disclaimer and image rights
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General
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The provider is liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees is independent of fault. In cases of slight negligence, the provider is liable exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb or health, or for breach of essential contractual obligations.

However, claims for damages for the slightly negligent breach of essential contractual obligations are limited to the foreseeable damage typical for this type of contract, unless liability exists for injury to life, limb or health. The organiser is liable to the same extent for the fault of vicarious agents and representatives. 

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Workshops
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The provider is not liable for theft of any kind and accepts no liability for items brought along.

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studio knot GmbH is not liable for accidents during workshops or individual events, or on the way to and from the respective venue. The provider also accepts no liability for personal injury or property damage during or outside the workshop. In the case of underage participants, the legal guardians are liable for personal injury and property damage caused by their children.

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At the beginning of the workshop, all participants are made aware of the following risks of injury:

Injury through the use of the machines provided, in particular – but not limited to – danger from moving machine parts, scissors, needles, hammers, nails, etc.

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Allergic reactions to materials used in the workshop, such as wool, glue, etc.
 
 Coughing caused by airborne particles (in this case, the provider will distribute appropriate protective clothing such as masks)
 
 Risk of falling at the event location due to cables lying around. 
 
 Sturdy footwear must be worn.
 
 Long chains, scarves or other freely hanging objects may not be worn during the event. Loose hair is also not permitted, as it can get caught in moving machine parts.
 
 All machines may only be used after instruction by the provider. Any adjustments should only be made when the machine is switched off.
 
 
Participants take part in the events at their own risk after receiving the above instruction. The provider is not liable for injuries resulting from improper use of the machines.
Furthermore, participants agree to behave as follows during the event:
 The customer is jointly responsible for keeping the workplace free of obstacles during an event. 
 
 Drinks and food are not permitted in the immediate vicinity of the workplace.
 
 Tools and machines must be used with appropriate caution after instruction by the provider.
 
 In the event of an accident or machine defect, the provider must be notified immediately.
 
 Participants can familiarise themselves with the location of emergency exits and fire extinguishers before the start of the event.
 
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When booking the workshop, participants undertake to read and understand these safety regulations and to comply with them throughout the event. If you have any questions, please contact the provider in advance. The provider's liability is limited to cases of intent or gross negligence.
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Marketing
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The customer grants the provider the right to photograph and document the services provided and results achieved during workshops, individual events or events at which studio knot GmbH acts as an external service provider, and to use these photographs and documents in its own publications and advertising campaigns without restriction and free of charge. Individuals will not be visible in these images unless they have given their express consent.
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If the customer submits certain comments online, by email, by post or by other means (collectively referred to as ‘comments’) that include, for example, reviews, creative ideas, suggestions, criticism or other proposals, the provider reserves the right to edit, reproduce, publish, distribute or otherwise use them in any medium at any time and without restriction.
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It is not obliged to treat comments as confidential, to remunerate them or to respond to them in any other way. The provider may, at its sole discretion, classify, monitor, edit or remove content that it considers to be illegal, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that it considers to be the intellectual property of any party or in violation of these General Terms and Conditions, but is not obliged to do so.
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The customer agrees that their comments do not infringe the rights of third parties, in particular copyrights, trademarks, data protection rights, personal rights or other property rights. The customer further warrants that their comments do not contain any defamatory, libellous, illegal, offensive, hateful or obscene material and do not contain any computer viruses or other malware that could in any way impair the operation of the services offered or any associated website or application.
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The customer may not use a false email address, impersonate another person, or mislead the provider or third parties about the origin of their comments. The customer is solely responsible for the content and accuracy of the comments submitted. The provider accepts no responsibility and is not liable for comments published by the customer or third parties.

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Product purchase
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Order process and conclusion of contract
The customer can place stock items and products in the virtual shopping basket via the provider's online shop and then proceed with the order process.
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By clicking on the ‘Buy’ button, the customer enters into a binding contract. The provider confirms receipt of the order by email. The contract is only concluded upon clear written acceptance of the order by studio knot GmbH.
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The contract for goods and products purchased on site from the provider is concluded when the customer has paid the purchase price for the selected product and the goods have been handed over.
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Prices and terms of payment
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All prices include statutory value added tax and exclude any shipping costs. Payment can be made either by 
 Prepayment: If you choose the prepayment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
 
 Credit card: You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.
 
 PayPal: In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.
 
 
Payment to studio knot GmbH must be made by the customer within 5 calendar days (after booking). When booking via the website, the customer will automatically receive an invoice. Confirmation of receipt of payment will be sent to the customer by email.
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If, despite the due date and a reminder, payment has not been received by the provider within a period of 5 calendar days, the provider is entitled to withdraw from the contract, with the result that the order is void and studio knot GmbH is not obliged to fulfil it. Once the contract has been withdrawn from, the order is completed for the customer and the provider without further consequences. The provider will therefore reserve places for workshops and events for a maximum of 5 calendar days.
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The prices for our products are subject to change without prior notice. The provider reserves the right to change or terminate the service (or any part or content thereof) at any time without notice.
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Delivery and shipping conditions
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Products offered in the online shop and available from stock will be delivered within 5-7 working days after receipt of payment.
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Products offered in the online shop but manufactured to customer specifications have different delivery times:
 small to medium-sized products 14-21 days after receipt of payment
 
 large or particularly complex products
 
 
The provider reserves the right to refuse any order placed by the customer. studio knot GmbH may, at its own discretion, refuse orders placed using the same credit card and/or orders that use the same billing and/or delivery address. If an order is changed or cancelled, the customer will be contacted via the email address, telephone number or billing address provided at the time of ordering.
 
The provider reserves the right to restrict or prohibit orders that, in its sole discretion, appear to have been placed by dealers, resellers or distributors.
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Right of withdrawal
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Customers have the right to withdraw from the contract when purchasing standard products without giving reasons. The withdrawal period is 14 days from the day on which the customer or a third party designated by them (who is not the carrier) took possession of the goods.
Further information on exercising the right of withdrawal and returning goods can be found here.
In accordance with Section 312g (2) No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to the purchase of products that have been customised according to customer specifications or are clearly tailored to the customer's personal needs.

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Commissioned work
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Order process and conclusion of contract
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When making an enquiry, the customer provides all relevant information required for the preparation of a quotation. This includes 
 Type of commissioned work, description of the object (tufting, textile art, design object, etc.)
 
 Size of the commissioned work
 
 Recipient's place of residence (to determine delivery conditions)
 
 Colour preferences
 
 
Once the framework conditions have been determined, the customer will first receive a written summary of the order and a quotation. 
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The provider reserves the right to refuse commissioned works without giving reasons, in particular if their content or implementation contradicts its ethical, design, safety or organisational principles. A claim to the execution of an order only arises upon express acceptance by the provider.
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If the customer confirms the offer in writing, the order is considered binding and the customer receives an invoice via email with the agreed terms and conditions.
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Prices and terms of payment
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To secure the provider, the customer shall make a down payment of 50 percent of the amount payable by bank transfer to the business account. This down payment must be made by the customer within 10 days of receipt of the invoice. The remaining amount is due no later than 14 days before the service is provided and shall also be paid by the customer by bank transfer. For short-term bookings (less than 14 days between conclusion of the contract and provision of the service), the entire invoice amount must be transferred immediately.
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If the deposit is not paid within a period of 5 calendar days despite the due date and a renewed request for payment by studio knot GmbH, the provider shall withdraw from the contract without being obliged to fulfil it.
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Delivery conditions
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Products created as commissioned work have individually agreed delivery times. The expected delivery date is specified in the written offer and must also be confirmed in writing by the customer. 
In exceptional cases, such as unforeseeable events (e.g. material shortages or force majeure), delivery times may be extended. In such cases, the customer will be informed immediately.
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The provider reserves the right to restrict or prohibit orders that, in its sole discretion, appear to have been placed by dealers, resellers or distributors.
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Right of withdrawal
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In accordance with Section 312g (2) No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to the purchase of products that have been customised according to customer specifications or are clearly tailored to the customer's personal needs.
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The customer is responsible for providing all individual measurements and other specifications correctly. Errors attributable to incomplete or inaccurate customer information do not entitle the customer to make claims against the provider.
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Please note that individual screen settings and the display on digital devices may cause deviations in colour reproduction. In addition, slight colour differences may occur due to batch-related variations in the dye lot of the materials used. Such colour deviations do not constitute a defect and do not justify a claim for reduction, replacement delivery or withdrawal from the contract.
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After written confirmation of the order by the customer, withdrawal or revocation of the individually manufactured product is excluded, unless there is a defect that is clearly attributable to the provider.
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Further information on exercising the right of revocation and returning goods can be found here.
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Workshops
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Order process and conclusion of contract
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The customer can book or purchase workshops and events via the website or send their request in writing to info@studio-knot.de.
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The customer must ensure that their email address is correct and that all emails sent by the provider can be received despite spam filters in order to complete the order process.
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After placing their order, all customers will receive an invoice by email containing the workshop date. 
The order is only considered confirmed once the fee has been received in the provider's specified account.

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Order process and conclusion of contract
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Customers can book or purchase workshops and events via the website or send their enquiry in writing to info@studio-knot.de.
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Customers must ensure that the email address they provide is correct and that all emails sent by the provider can be received despite spam filters in order to complete the order process.
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After placing their order, all customers will receive an invoice by email containing the workshop date. 
The order is only considered confirmed once the fee has been received in the provider's specified account.
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Prices and terms of payment
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All prices include statutory value added tax and exclude any shipping costs. Payment can be made either by 
 Advance payment: If you choose the advance payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
 
 Credit card: You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.
 
 PayPal: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.
 
 
Payment to studio knot GmbH must be made by the customer within 5 calendar days (after booking). When booking via the website, the customer will automatically receive an invoice. Confirmation of receipt of payment will be sent to the customer by email.
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If, despite the due date and a reminder, payment has not been received by the provider within a period of 5 calendar days, the provider is entitled to withdraw from the contract, with the result that the order is void and studio knot GmbH is not obliged to fulfil it. Once the contract has been withdrawn from, the order is completed for the customer and the provider without further consequences. The provider will therefore reserve places for workshops and events for a maximum of 5 calendar days.
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The prices for our products are subject to change without prior notice. The provider reserves the right to change or terminate the service (or any part or content thereof) at any time without notice.
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Disclaimer and image rights
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When booking, all participants are expressly informed of the above disclaimer via a mandatory field and confirm that they have read, understood and agreed to it.
Any questions regarding this disclaimer must be addressed to the provider before the start of the workshop.
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Withdrawal from the contract 
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 Withdrawal of the customer from participation in a workshop
 
 
The customer must send a cancellation or withdrawal in writing by email to info@studio-knot.de. The following conditions apply:​
 If the customer withdraws between 14 and 7 days before the start of the workshop, the workshop fee will be refunded in full to the customer only if a replacement customer is named who registers for and participates in the same workshop. Otherwise, only half of the workshop fee will be refunded. 
 
 If the customer withdraws between 7 and 1 days before the start of the workshop, the workshop fee will be refunded in full to the customer only if a replacement customer is named who registers for and participates in the same workshop. Otherwise, the customer is obliged to pay the full workshop fee. This also applies in the event of short-term cancellation by the customer due to illness or if the customer discontinues participation in the workshop on the day of the event.
 
 In the event of withdrawal on the day of the workshop or non-attendance, the full workshop fee is due. A refund is excluded unless a replacement person is named who participates in the workshop on behalf of the customer and bears the fees. This also applies in the event of short-term cancellation by the customer due to illness or if the customer discontinues participation in the workshop on the day of the event.
 
 It is possible to reschedule participation to another workshop date by prior arrangement, provided that a place is still available.

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2. Cancellation of planned workshops by the provider
The provider reserves the right to cancel workshops in individual cases. This is particularly, but not exclusively, the case if the workshop cannot reasonably be held for the following reasons: illness, force majeure (e.g. natural disasters, official orders, pandemics) or if the number of participants is too low, meaning that the costs incurred by the provider are not economically viable.

In this case, customers will be offered an alternative date. If participation is not possible for them, fees already paid will be refunded in full. Further claims, in particular for damages or liability, are excluded to the extent permitted by law.
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Individual events
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It is possible to arrange individual events with the provider. These include, but are not limited to:
Birthdays
 
Team events
 
 Bachelor parties
 
Trade fairs
 
Congresses
 
Festivals
 
 
These events can take place on the provider's own premises or, at the customer's request, at external venues. If the provider is booked as an external service provider and operates outside its usual business premises, the customer's own terms and conditions are hereby rejected, unless otherwise agreed in writing.
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Order process and conclusion of contract
When making an enquiry, the customer shall provide all relevant information required for the preparation of a quote. This includes
Desired date/time
 
Number of participants
 
Workshop format (repair course; upcycling; tufting: carpet, mirror, stool, etc.)
 
 Location
 
Special requests
 
 
Once the framework conditions have been determined, the customer will first receive a written summary of the order and a quote. The number of participants specified therein is binding for the customer, as it serves as the basis for planning the venue, any staff required and the calculation of material costs.
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The quote is considered a participation agreement between the provider and the customer. Registration is considered confirmed when the customer accepts the quote in writing. The order is considered binding and the customer receives an invoice via email with the agreed terms and conditions.
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Prices and terms of payment
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To secure the provider, the customer shall pay a deposit of 50 percent of the amount due by bank transfer to the business account. This deposit must be paid by the customer within 10 days of receiving the invoice. The remaining amount is due no later than 14 days before the service is provided and shall also be paid by the customer by bank transfer. For short-term bookings (less than 14 days between conclusion of the contract and provision of the service), the entire invoice amount must be transferred immediately.
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If the deposit is not paid within a period of 5 calendar days despite the due date and a renewed request for payment by studio knot GmbH, the provider shall withdraw from the contract without being obliged to fulfil it.
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Disclaimer and image rights
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When booking, all participants are expressly informed of the above disclaimer in a mandatory field and confirm that they have read, understood and agreed to it.
Any questions regarding the disclaimer must be addressed to the provider before the start of the workshop.
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Withdrawal from the contract 
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 Withdrawal of the customer from participation in a workshop
 
The customer must send a cancellation or withdrawal in writing by email to info@studio-knot.de. The following conditions apply:
 
If the customer withdraws up to 43 days before the start of the workshop, the provider will refund the deposit paid in full to the customer without any additional costs.
 
 If the customer withdraws between 42 and 28 days before the start of the workshop, a full refund will only be made to the customer if they make a replacement booking at the agreed conditions. Otherwise, the customer must pay half of the agreed event fee. This also applies in the event of short-term cancellation by the customer due to illness or if the customer withdraws from the workshop on the day of the event.
 
 If the customer cancels within 28 days before the workshop starts, they have to pay the full agreed fee, unless they make a replacement booking at the same conditions. This also applies if the customer cancels at short notice due to illness or if they stop attending the workshop on the day of the event.

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Cancellation of planned workshops by the provider
 
     The provider reserves the right to withdraw from holding workshops in individual cases. This is particularly, but not exclusively, the case if holding the workshop is unreasonable for the following reasons: illness, force majeure (e.g. natural disasters, official orders, pandemics) or if the number of participants is too low, meaning that the costs incurred by the provider are not economically viable.
 
     In this case, customers will be offered an alternative date. If they are unable to attend on this date, any fees already paid will be refunded in full. Further claims, in particular for damages or liability, are excluded to the extent permitted by law.
 
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Conditions of participation
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Workshops & individual events
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The provider reserves the right to exclude participants from events if, despite a warning, they behave in a manner that is significantly contrary to good manners and thus disrupt the workshop in a lasting manner. Customers undertake not to be under the influence of substances that may impair their responsiveness and physical well-being (i.e. alcohol, drugs, narcotics and others) when participating. In the event of violations, the customer may be excluded from the workshop. In this case, the participation fee will not be refunded.
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For the duration of events and workshops, the provider is authorised to issue instructions to the customer. 
Each customer expressly acknowledges and agrees to the disclaimer described below when booking the workshop.
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Obligations of legal guardians of underage participants
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For safety reasons, participation in workshops is only possible from the age of 16. Participants between the ages of 16 and 18 have limited legal capacity; therefore, their participation requires the express consent of their legal guardian. The provider reserves the right to request such proof.
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Furthermore, the legal guardian must comply with the following conditions:
 Before the minor attends the workshop, all necessary information about themselves and the child in their care must be provided. This includes, among other things, full name, contact details, allergies, intolerances, the need to take medication, etc.
 
 The child to be looked after must be picked up at the end of the workshop. This may only be done by the legal guardian or a representative named in writing before the start of the workshop. If the child is to make their own way home, this must be declared in writing by the legal guardian before the start of the workshop. If the obligation to pick up the child is not fulfilled on time, the provider reserves the right to charge an additional fee.
 
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Competitions & discount campaigns
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The provider reserves the right to offer competitions and discount campaigns at irregular intervals. By participating in these, the customer accepts the conditions stated here.
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Persons of legal age who are resident in Germany are eligible to participate. Minors require the written consent of a legal guardian. Employees of the provider and their relatives are excluded from participation.
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The exact terms and conditions, durations and participation deadlines for each discount promotion or competition will be announced on the website, in social media posts or in other communication media. Discount codes or competition entries received after the deadline will not be considered.
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Discount promotions are only valid for the specified period and for the selected products or services. Discount codes cannot be combined or applied to already discounted goods. Cash payment of the discount is excluded.
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The winner of a competition will be determined at random, unless otherwise stated. The winner will be notified by email or via the contact method specified in the competition. If the winner does not respond within 7 days, the prize will be forfeited and a new winner will be selected. Prizes are non-transferable and cannot be paid out in cash.
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The provider reserves the right to exclude participants from the promotion or competition in the event of violations of these terms and conditions or suspicion of manipulation.
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In the context of discount campaigns and competitions, personal data (e.g. name, email address) will only be processed for the purpose of the campaign and will not be passed on to third parties, unless otherwise stated. For further information, please refer to the privacy policy.

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The provider reserves the right to terminate discount campaigns or competitions prematurely or to adjust their terms and conditions if unforeseen circumstances make this necessary.
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Epidemics, illnesses, allergies, intolerances
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If a customer or someone in their household has or is suspected of having a contagious or notifiable illness, the customer may not visit the provider's premises. If such an illness is detected during a visit, the premises must be left immediately.
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When participating in a workshop or individual event, the customer is obliged to inform the provider in advance of any known allergies and intolerances. This applies to all registered persons, both in terms of food and the materials used (e.g. latex allergy, etc.).
 
Retention of title 
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The delivered goods remain the property of the provider until the purchase price, including all associated costs (e.g. shipping costs), has been paid in full.
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This also applies to customised products that have been manufactured at the customer's request according to their specifications, as well as to orders expressly agreed as custom-made products. In these cases, too, ownership remains with the provider until full payment has been made.
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(If the customer is in default of payment, the supplier is entitled to demand the return of the goods. The associated return costs and any loss in value shall be borne by the customer.
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Liability for defects
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The statutory warranty rights pursuant to §§ 434 ff. BGB (German Civil Code) apply to all goods. Customers are entitled to a defect-free delivery.
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Notification of defects
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Obvious defects must be reported to the provider in writing immediately, at the latest within 14 days of receipt of the goods. If notification is not made in good time, warranty claims with regard to these defects may be excluded. Non-obvious defects must be reported to the provider immediately after their discovery.
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Rights in the event of defects
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In the event of a justified complaint, the customer is entitled to subsequent performance. The supplier is entitled to remedy the defect at its own discretion by repair or replacement. If the subsequent performance fails, is unreasonable or is refused, the customer may reduce the purchase price or withdraw from the contract.
Exclusion of warranty
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Defects caused by improper use, improper care, external influences (such as moisture, heat, direct sunlight) or normal wear and tear are excluded from the warranty.
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The statutory warranty rights also apply to customised products. Defects that are attributable to incorrect, incomplete or contradictory information provided by the customer (e.g. incorrect dimensions, colour specifications or design requests) do not justify any claims for defects against the provider.
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Guarantees
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Any guarantees exceeding the statutory warranty rights are only granted if they are expressly stated in the respective product description.
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Ancillary agreements
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Ancillary agreements, supplements or amendments to these General Terms and Conditions or to the contracts concluded on their basis require the written confirmation of the provider to be effective.
Verbal agreements are only binding if they have been confirmed in writing by the Provider. This also applies to any waiver of this written form requirement.
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Subsequent ancillary agreements may not alter the essential content of the contract and are only effective if both contracting parties expressly agree to them.
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Place of jurisdiction & applicable law
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All legal relationships between the provider and the customer are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
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If the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB) and has their habitual residence in another member state of the European Union, mandatory provisions of the consumer protection law applicable there shall remain unaffected, provided that these are more favourable to the customer.
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If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered office of the provider.

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If any provision of these General Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the extent permitted by law, and the unenforceable part shall be deemed severable from these General Terms and Conditions, without affecting the validity and enforceability of the remaining provisions.